Refund Policy

This policy sets out when Printronics Solutions will re-do work, replace an item or refund you. It sits alongside our Terms of Service and does not limit rights you have under Pakistani consumer law.

Repairs

If the fault we repaired returns within the warranty period on your job sheet, bring the machine back and we will re-do the work at no charge. If we cannot fix that same fault on the second attempt, we refund the labour you paid for it. Diagnostic charges are refundable only where our diagnosis turns out to have been wrong.

Parts

A part that fails within its warranty period is replaced free of charge. Parts ordered specially for your machine and already fitted cannot be refunded once the machine has been used, unless the part itself is faulty.

Cartridges and toner

Unopened cartridges can be returned within seven days for a full refund, provided the seal is intact. Opened cartridges are refunded or replaced only where they are defective — a cartridge that leaks or prints poorly should be brought back with a sample printout so we can see the fault.

Machines

A machine that develops a fault within its warranty is repaired under that warranty first. If the same fault cannot be resolved, we replace the machine or refund it, less a fair deduction for use where you have had it for some time. Change-of-mind returns on machines are at our discretion and, where accepted, are subject to a restocking deduction; the machine must be complete, undamaged and in its original packaging.

What we cannot refund

We cannot refund damage from misuse, liquid, power surges or unauthorised repairs; consumables used up in normal printing; or labour already carried out and approved where the work was completed as quoted. Collection and delivery charges are not refunded once the journey has been made.

How to claim

Contact us with your invoice or job sheet number and a description of the problem. Email info@printronicssolutions.com, message our WhatsApp support line, or bring the item to Mehran Town, Korangi Industrial Area, Sector 5, Karachi, 74500. We aim to respond within two working days and to resolve a claim within fourteen.

How refunds are paid

Approved refunds are paid by the method you paid with, to the account or card used for the original payment. Bank transfers usually clear within seven working days of approval.